Omni Fitness Club
Reviews and Complaints
DO NOT JOIN
Preferred solution: Deliver product or service ordered
Athens Club has terrible management
Omni Fitness Club - Money Withdrawal Review from Mobile, Alabama
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Verified Reviewer | Athens, GeorgiaAbsolute Snakes When it Comes to Money
Management Does Not Care
Membership raised. hidden cost. week yanked back
Still charging me after contract is over!!
I had a contract with OMNI. I joined under a special they were running for educators.
Due to circumstances beyond my control, I was unable to continue to attend the gym. I tried to cancel the contract explaining my situation and was not allowed to cancel. Fine. That is the definition of contract.
However, after the contract ended, I called to make sure I would not continue to be charged. I was told that I would have to stop the payments in person even though my contract had ended. I did this in the summer of 2012. However, the payments were continuoulsy pulled.
I went back into the gym months later, and went through the whole process again. OMNI could not find a the previous cancellation and unfortunately, neither could I. I remained calm and decided again to assume some responsibility since I could not locate my copy of the cancellation. They assured me that the payments would stop but that it may take 30 days.
So when the next payment was withdrawn, I did not panic. However, they just pulled another payment from my account!! I just called OMNI and noone can find my papers even though I gave the the date that I was there to cancel for the 2nd time. If that was not bad enough, the worker on the phone was very rude.
I assume she is tired of dealing with the same complaint and it is not her fault. I would have been satisfied just for the payments to stop. Although it is not a lot of money, I will now seek to get a refund for all of the months after my contract ended just to make a point.
I wonder how many people are donating money to OMNI gym. What a way to make a profit!!!
Unhealthy Conditions at Omni Fitness
Grown men toddler nursery restroom
Yelled at in front of everyone by manager
OMNI HEALTH & FITNESS MOBILE, AL
A year or so later after working out under my dad's membership at this gym, I received a promotion in the mail stating that I could get 3 months free and then sign up. I went and spoke with the manager about taking advantage of this deal. I was told I could do this but it would end up being more expensive, and that I really shouldn't be able to do it since I did work out under my dad's membership. A month later, I made an appointment with an assistant manager to discuss and agree upon a monthly rate so that I could sign up. He wrote down my information and said he would call me when his quota was due and then maybe I could sign up for $20 a month. Until then, he nicely placed me on a temporary membership. I did not ask him to do this. A few weeks go by, and I never used my temporary membership nor did I hear from him. I decide to go up there and ask if I was still in the system. I explained to the girl of my intentions of signing up and how the free pass was issued until my monthly rate could be offered. She said that the guy I spoke to failed to put me in the computer and told me that she was giving me a month free. I was so excited about this amazing customer service. Once again, I did not ask for this. I didn't use the trial membership right away, and started using it less than 2 weeks ago and was going every other day. My pass was supposed to be up on the 15th of December. After my exercise class the other night, I went up front to cancel a personal training session. The girl at the desk, who was also the girl who let me in an hour and a half earlier with no problem, informed me that I'm not supposed to have a pass. This shocked me as I planned on being there bright and early the next day and was confused as to why I wasn't allowed. She explained that because I have worked out with them before that I can't have any passes. She was very rude about this and I felt her condescending attitude was aimed to make me feel like I'm riding on these free passes. I explained the situations that happened before this and why I was given a pass in the first place. I expressed my frustration to her on how this is horrible customer service and that the associates all need to be on the same page with things because now I'm losing my pass because someone supposedly didn't do their job right. I did not yell nor did I curse at her. I leave the desk and rejoin my group of friends on the couch only feet away. She calls the manager and tells him I cursed her out. That is a lie and I have witnesses. He proceeds to call my friend who I was working out with and apparently gives her an earful. His phone call is how I was made aware of her lie. Not even 10 minutes after this, a guy shows up out of nowhere. He walks up to me and my group of girls on the couch and says "My ears are burning." in a very rude tone. I then ask my friend if that was him as it has been awhile since I've seen him. She says yes, that is Derek, the manager. I told him that I wanted to clear up that I did not curse at his associate. Before I could even finish my statement, he starts yelling at me in front of everyone. I was in disbelief. He said I went behind his back and was asking his associates for free passes when he said I could never have one. This is all untrue. He did not even give me a chance to explain my side of the story. And when I finally interjected through his angry yelling and was able to explain, he said that what I'm saying makes no sense and dismissed it completely. He continues yelling and I stay composed and classy through the whole thing. He gets the last word and storms off to the computer to more than likely delete me from his system.
I have never been so publicly humiliated in my entire life. I was accused of "cheating the system", embarrassed and belittled in front of my friends who I was sitting with, other employees and gym members who were walking in and out of the gym.
I am not trying to scam this gym and had every intention of signing up when I went in months ago, but the assistant manager offered me the trial membership until he called me back with a rate. How am I supposed to know he was not to do that? And now I got yelled at and will not be joining a gym that I enjoyed attending before this point. I have worked in a managerial and customer service based position for more than 10 years. I do not believe such a rude, unprofessional hot head should be managing a gym, much less working in customer service at all.
Please do not join this gym until Derek is out of this position.
Once OMNI CLUB Athens, GA TAKES YOUR MONEY, THEY WILL NOT RESPOND TO YOUR CONCERNS
I have been with Omni Club Athens, GA for several years. I am sad to say that once my contract is up this year I will not rejoin. Their trainers and facility are great. The management, however,is the worse I have ever experienced; and I have been a part of a fitness club (SE and NE regions) every year for the last 15 years.
I signed up for personal training and did not realize that these sessions needed to be completed in a very short period before expiring. One day I showed up for my session, I was told by my trainer "Your sessions expired, but don't worry about it,I renewed it." A few weeks later I went to schedule my personal training appt and I was told I can't, my sessions had expired. Apparently, they had changed the expiration date, but did not bother to inform me. I spoke with there fitness coordinator, Curtis by phone. He would not budge. He stated he will only open up those sessions if I sign up and pay for additional sessions. Hmmm, I should give you more of my money in order to use sessions I already paid for? I had no interest in doing that. I spoke with the manager, Don. He said he would contact the owner. A week later I did not hear from him. I spoke with him again, his response was he was waiting to hear from the owner. I called to get a copy of the contract. No one ever got back to me. Let's just say it's now been over 3 months and I have yet to hear from Don or Curtis or anyone from The Omni.
After sharing this story with others, many have voiced similar experience. They even refused to cancel the membership of someone who was diagnosed with cancer and getting chemo. Unthinkable!!
Now this week they have been calling me to renew my membership. It seems the only time this club is willing to speak to you is to get your money. Once they have your money. They have no interest in your experience.
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You a female dog this gym need a better manager I think am going to sign up for the job
Yes that *** needs to go that gym will be a better place
So how much did you pay and how long did you work out, I'm a paying member and it looks to me like you just worked out free for a few months, I'd be pissed if I was Derek to
I am a member and have been for 2 years. Derek has always been very low key.
He manages a difficult situation.... this large gym has all types of people, some are rough and crude. If he raises his voice, it is because someone is not cooperating !!!!
K. W.
And.you a undercover,HATER!!!!
This gym steals peoples money. I know this because I worked there.
Derek doesn't cancel people out when they sign the cancellation form because he wants to keep hitting their account for the monthly payment until they catch on. He also steals commission from his employees. The $10 month to month is a joke, its $200 to sign up. The equipment is always broke, and it takes Derek months to get it fixed where at other gyms it may be down for a day if that.
The only reason for this is because the gym is flat broke. They can barely pay rent and the landlord already has a future plan for the building so Omni will not be there too much longer. Omni is in court trying to fight against the landlord because he is trying to raise the rent. If he succeeds which he will, Omni will be closed.
And if you do sign up, and they close down, you will not get canceled out nor will you get a refund if you paid in full. I find it very unprofessional that Derek had to get on here and respond to a review about him. That there makes him look guilty. I've talked with a lot of disgruntled customers from Omni who are going to other gyms now and the most common reason for them leaving was Derek and how he has let the gym go into such bad shape.
I didn't agree with how things were ran at Omni. Derek would go in the massage room and make a female worker give him a massage while he was on the clock. He don't return any phone calls. The trainers are great.
Kelly, John are two of the best around Mobile. Other than that, don't waste your time joining Omni.
You will leave unhappy.
While I appreciate you taking the time to post a comment about the facility Josh I wish you would have been honest with people. This individual is a former employee who was released from employment by Omni.
He is very disgruntled and upset due to the termination. I wish him well but everything he has posted is untrue.
Thank you, Derek Barefoot General manager.
General Manager my ***,who cares Omni gave your *** another chance they ran your *** out of Georgia right!!
Hi,
I just signed up for my membership this week and hopefully I have good results from it and my daughter will be in the childcare area. I loved the facility, but as for the management they were nice as well.
I hope to find out for myself whether they are truly the best and I'm hoping that they will all be fine. 8)
I have a 4 year old daughter in the nursery and I do check on her while she is in the child care. My use of the restroom in the child care is few and far between.
I am truly sad that people who have no knowledge of me or my family can say such horrible things about me. I do shave my head, I do have tattoos, I do not take steroids!! I am a former police officer and my workout partner is a current officer for the state of Alabama. I am a good person, a good husband, a good father, and a good manager.
The internet is a great resource for people but it also allows people to say whatever they want true or not with no recourse.
I am very approachable and kind to anyone who wants to take the time to talk to me. I invite anyone who commented on this site to come speak with me in person and you will see I am not the man described above.